Frequently Asked Questions about the New Catalog
If you are experiencing any problems with the catalog that are not addressed below, please call the library at 941-7072 during library hours. We are happy to help you and thank you for your patience with this transition.
How do I access my acount from home when my pin is not working?
If you are having trouble using your usual pin number to log in to your library account you can contact the library during library hours and we can reset your pin and this will fix the problem. You may also click "forgot my password" and you will get an email so that you can reset your password. However, if you do it this way you will have to create a new 8 character password instead of your usual pin at this time.
Why doesn't the link to the catalog work on my computer anymore?
Some patrons are reporting problems accessing the new catalog on their computers. Please make sure that if you had "bookmarked" the catalog, or had saved it is as a "favorite," that you now update your bookmark with the new catalog's web address. The new catalog address is: catalog.westchesterlibraries.org.
Where did my checkout history go?
Unfortunately, all of your checkout history from the old system did not transfer over to this one. We are not able to retrieve it.
How can I start to track my check out history in the new catalog?
Log in to your account and go to PREFERENCES, then select SEARCH AND HISTORY and then make sure "Keep history of check out items" is checked. You can also opt to "Keep history of holds."
Why is the information about my account incorrect when I look at it through the library app on my phone?
It is likely that you are using an old Westchester Library System app instead of the most current one. Please download the free app by Capira Technologies called westchester Library System. If you already had this app and are still experiencing discrepencies, we recommend that you delete it and re-download it.
Why haven't I heard about whether or not my holds are available yet?
If your account is set up to be notified about holds via phone call, the system was experiencing difficulties in phone notification. This issue seems to be resolved. Please contact us if you are still experiencing problems. If your account is set up to be notified about holds via text message, the new system needs information about your cell phone carrier in order to do this. Please contact us with that information so we may update your account. Email notification has been running smoothly.